Refund policy

Return & Refund Policy

At Tilly’s Cozy Corner, we take pride in the quality of our products and carefully check all items before dispatch. Due to the nature of our products, we do not accept returns for change of mind.

Faulty or Damaged Items

We will offer a refund or replacement if your item is proven to be faulty or damaged prior to delivery (not caused during shipping).

To be eligible, you must:

Contact us within 48 hours of receiving your order
Provide clear photos and/or videos showing the fault or damage
Include your order number and a brief description of the issue

Shipping Damage

Once an order has been dispatched, Tilly’s Cozy Corner is not responsible for damage caused during shipping. If your item arrives damaged due to the courier, we recommend lodging a claim directly with the shipping provider.

Refund Process

If your claim is approved:

You will be offered a refund or replacement (depending on availability)
Refunds will be processed back to your original payment method within 5–10 business days