Shipping policy
Shipping Policy
At Tilly’s Cozy Corner, we aim to get your order to you as quickly and safely as possible.
Processing Times
Orders are typically processed within 1–3 business days. During busy periods, processing times may be slightly longer.
Orders are not processed or dispatched on weekends or public holidays.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Standard Shipping: 3–10 business days (within Australia)
- Regional/Remote Areas: May take longer
- International: 5-14 business days
Please note these timeframes are estimates only and not guaranteed.
International Orders
International customers may be responsible for customs duties, VAT, or import taxes charged by their country.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Shipping Delays
Tilly’s Cozy Corner is not responsible for delays caused by the shipping carrier, including but not limited to:
- Postal delays
- Weather disruptions
- High-volume periods
Lost or Damaged Parcels
Once your order has been shipped, responsibility passes to the shipping carrier.
- If your parcel is lost or delayed, please contact the courier directly using your tracking number.
- If your parcel arrives damaged due to shipping, you will need to lodge a claim with the shipping provider.
Incorrect Address
Please ensure your shipping details are correct at checkout. Tilly’s Cozy Corner is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the parcel.
If you have any questions, please contact us at tillyscozycorner@gmail.com